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Monday: 9:00 AM – 8:00 PM |
Tuesday: 9:00 AM – 8:00 PM |
Wednesday: 9:00 AM – 8:00 PM |
Thursday: 9:00 AM – 8:00 PM |
Friday: 9:00 AM – 8:00 PM |
Saturday: 9:00 AM – 7:00 PM |
Sunday: 10:00 AM – 4:00 PM |
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Showing 5 reviews Rating:1 Be warned !!! Today I took my two chihuahuas to the vets for their usual nail clipping. One dog is 7 years old the second is 4 years old. The most I have ever been charged is circa £22 for both dogs to have their nails clipped. The appointments were for 11am and 11.15am respectively. On our arrival, on time, we had to wait for a receptionist to show. When the receptionist did turn up, we witnessed her wiping up urine off the floor with kitchen roll, then putting the soiled sheets in a bag to dispose of them. She then sat down at her desk and continued to use her keyboard and phone without washing her hands or spraying a disinfectant on the wiped area. We then had the dogs nails clipped. We were then charged £59.86 by the same receptionist !!! My wife & I queried why the immense increase in what was being charged, explaining that we had never been charged such a high amount. The receptionist said that it was a vet who cut their nails, and not a nurse, stating it would have been c...
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Rating:5 Feel so lucky to have Fran as a regular groomer for our lovely boy. She is always so accommodating and takes the time to make him feel at ease and do everything that we ask. Would never go anywhere else. Lovely service from a lovely girl.
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Rating:5 We took our Brownie Pack to visit and I was so pleased with the information and help that Terry shared with our girls.
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Rating:1 Fran is an extremely rude, unprofessional and distasteful Groom Room Head Stylist! I strongly advise that you have no dealings with this lady, because for one, she is rude, callous, power hungry and highly dismissive.
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Rating:5 Fair prices, good range of treats and toys for cats. Raw food diet section.
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Chloe
Martine
His knowledge of the pets and their welfare needs were outstanding.
A truly wonderful evening.
Jo
Fran (head stylist) literally hung up the phone on me twice because I expressed dissatisfaction about a cancelled appointment. When I called back to ask if she had hung up the phone, she proudly admitted it!
When her store manager kindly interceded in the matter, Fran could be heard throughout the store loudly and unprofessionally refusing to groom my innocent puppy! You will note that at no stage did I raise my voice, insult nor abuse Fran. She has herself attested to this. The dispute was purely because an appointment booked weeks ago, was being cancelled, and no alternative was available for another month! Please note this was for a puppy’s 1st full groom (haircut), which was already long awaited! Further, at no point was it communicated that she would disqualify fro...
User
And a few good sustainable products.
Staff were nice and friendly