El Mexicana

Average score: 3.0/5
(5 reviews)
   https://www.elmexicana.co.uk/romford
   Mall, Unit 9, 11 Western Road, Romford RM1 3RL, UK
   +44 1708 721988
   Mexican restaurant

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Opening hours

Opening hours
Monday: 10:30 AM – 8:00 PM
Tuesday: 10:30 AM – 8:00 PM
Wednesday: 10:30 AM – 8:00 PM
Thursday: 10:30 AM – 8:00 PM
Friday: 10:30 AM – 8:00 PM
Saturday: 11:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

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Reviews

All reviews

    Showing 5 reviews
  1. Rating:

    5
    Today, I had the pleasure to try churros with white chocolate and caramel ( I can’t say which one is the most delicious ). I am very happy with the customer service, Mihaela was very polite and friendly. I would definitely recommend it.
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  2. Rating:

    5
    Very happy with the customer service received from Mihaela. She is very friendly and always prepares my order quickly. My mom and my son are enjoying the food here and her lovely service. Definitely coming back again.
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  3. Rating:

    1
    Staff are extremely rude. I used to love this place but no every single time i go they get my order wrong without fail. I told the guy i wanted sour cream, he gave me the wrong sauce which i then mentioned to him and he told he i would have to pay an extra 75p for the sour cream (that i asked for in the first place) the other sauce he put on my burrito was absolutely disgusting i had to throw my food in the bin, total waste of money. Do not come here!
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  4. Rating:

    1
    Complety different experience than last time I went, Mainly the food was completely bland, tasted of nothing everything need salt badly!! also i recommend this place to my mum to have some food aswel & she was disappointed. Also the staff there was cheeky as we ordered double protein on our burritos and I saw him read the receipt then immediately lifted the lid to check if there were enough, which he didn’t look confident, anyway as he prepared my mum’s one he went back for another portion only to take a tiny pinch, I let it go but when he also attempted it on me & he put like a 1/2 teaspoon worth as extra, so I confronted him about what I saw and made him aware that I knew what he was doing trying to save some for next order which meant that I wouldn’t get what I paid for and had to demand more for me and now my mum! Overall bitterly disappointed and was left embarrassed also because I bigged this place up so much to my mum. Can safely say I won’t be...
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  5. Rating:

    3
    It’s alright, but not amazing. I’ve had better churros and better ice creams, especially for the price (5 pounds for a small cup of ice cream). I’d probably give them another shot though if I was in the area.

    One thing I don’t understand, for the strawberry topping, why leave the leafs on the strawberry? Now it’s in the ice cream, so I either have to eat the leaf, or get my hands dirty to remove it. Is it to make it look fancy? I prefer a little convenience tbh.

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