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Monday: 9:00 AM – 5:30 PM |
Tuesday: 9:00 AM – 5:30 PM |
Wednesday: 9:00 AM – 5:30 PM |
Thursday: 9:00 AM – 5:30 PM |
Friday: 9:00 AM – 5:30 PM |
Saturday: 9:00 AM – 6:00 PM |
Sunday: 11:00 AM – 5:00 PM |
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Showing 5 reviews Rating:1 I was passing by and I went in so I could charge my phone a bit as it was dead.
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Rating:5 Just been in to the Romford store and have to say that Charlie was an absolute star. My phone had done an update and had lost all connection, he was efficient in finding the fault and fixed it. He said the phone may take up to 24 hours to work again but it was back on working good as new within an hour. THANKYOU CHARLIE
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Rating:5 Subhan and Mariam were very helpful in aiding me with my Switch Up query. The customer services team on the phone weren’t helpful at all but both of your instore staff were great. I hope they are praised for their efforts
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Rating:3 I did get help after going into the 02 shop, but, it felt like things were rushed, and I was an inconvenience for needing help, got a real basic help with a dim, but nofvgge help I really wanted, eith a new replacement phone. , and after 17 years on service from these guys , I’m not optimistic about going back to that store in the liberty. And in was not busy at all.
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Rating:1 Really bad customer service. There I have seen is a Romanian girl that does not understand english at all. I went to collect my phone and she was like I need to update to take contract which is a strange thing as you can have up to 10 contracts . This policy is for all the network around UK. But as you work there you should know it , right sweet lady? I kindly repeat myself that I came to collect my order and that I have a contract already and she is looking confuse and not understanding english….Keeping putting pressure about having upgrade. However, she is asking me about the phone number which is connected with the phone. She looks strange and ask me the one on contract, I gave her the one that the order is register with and she is to me like “WHAT NUMBER IS THIS??” Anyway this is irelevant to ask from what network is or what is… check as I just came just to collect my order not answering stupid questions. She looks again strange and after waisted my time 3 minutes finally she decid...
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A bearded guy approached me immediately and was insisting that I’m not allowed to charge it, at all – even though I said I need to charge only 2%.
I’m with O2 but this makes me leave them.
Sunburn
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martin
Byanca